Your questions about Terms & Conditions answered
If we detect rule violations—such as using someone else's payment method, logging in from a restricted region, or creating duplicate accounts—we may freeze your account pending review. We'll email you with details and give you a chance to respond. Serious violations can result in permanent account closure.
Yes, we may update these terms if regulations change or we modify our service. We'll email you about material changes at least 30 days before they take effect. If you disagree, you can close your account before the new date; continued play after the date means you've accepted the update.
Withdrawals via DANA, OVO, GoPay and QRIS normally process in under an hour after verification. If yours is delayed beyond 2 hours, contact our support team with your transaction ID. We investigate holds caused by fraud flags and can often release funds or explain the delay within 24 hours.
These terms apply to anyone who registers and agrees during sign-up. Access, features and specific payment methods depend on local law where you are located. If your country or region has restrictions, some services may not be available to you.
Your account remains active as long as you don't violate our terms. We may send email reminders if there's no activity for 6 months, but we won't close or delete your account simply for inactivity. Your balance stays safe until you withdraw it.
If a deposit or withdrawal went wrong—wrong amount, duplicate charge, or payment sent to the wrong account—report it to our support team within 14 days with your transaction ID. We investigate and can reverse the transaction if we confirm an error on our end.
Go to Account Settings, scroll to Account Closure, and tap Request Closure. You'll need to withdraw or forfeit any remaining balance. Once confirmed, your account is closed within 48 hours and cannot be reopened, though we keep your data for compliance as outlined in these terms.
